Customer Service

Call 800.832.7547 or Email ActiveWake.com with any questions

 

About Us

Active Water Sports is the largest Wakeboard and Waterski pro shop in Oregon and the best place to shop for Malibu, Supra, Moomba and MB boats in the Northwest. The Active sales staff is equipped with the knowledge to find you exactly what you need. Active Water Sports handles only the best brands from the industries leading manufacturers. If we do not believe in a product we do not sell it. Let us help you start looking and performing like a pro. When in the Portland area stop by one of our three locations in Oregon City, Beaverton and at our very own Koppert Lake. ActiveWake.com is the result of over 20 years experience in the water sports industry. After hearing customers complain about being continually frustrated by the big online wakeboard and waterski pro shops, it became clear that there was a real need to help fellow riders get the wakeboards and skis without the hassles, and provide the best shopping experience at the same time.

ActiveWake.com represents what a real online pro shop should be. We pride our selves in having the best information to educated our customers to help them make the best buying decisions. With an easy to use site navigation and a huge selection, we've designed this site to match our in store philosophy; provide the best product, at the best price, with the best customer support. Browse our site and feel free to call our knowledgeable customer service representatives if you have any questions.

Shipping & Delivery
All orders ship in 1 business day after the date of purchase (Business days are Monday through Friday, excluding holidays.) via UPS with the shipping method selected at the time of checkout. All orders that qualify for Free Shipping (Any order over $99 qualifies for FREE SHIPPING) are shipped via UPS Ground. If you want or need your product earlier, please select a faster shipping method at the time of checkout.
Privacy & Security
Any information obtained by ActiveWake.com is for internal use only and will be kept private. No information will ever be sold, or loaned. To be removed from our e-mail list, please unsubscribe using the link on the bottom of the email.

All personal information is secured with the latest SSL security encryption for a worry free purchase. We understand that sometimes it is just easier to order over the phone, feel free to call us at 800.832.7547.
Returns & Replacements
Returns must be made within 30 days of the date the product was received and must be in NEW sellable condition. Please contact us for an RMA (Return Merchandise Authorization) number. For any questions regarding our returns process please contact us at sales@activewake.com or 800.832.7547.
Payment
We gladly accept Visa, MasterCard, American Express, Discover, and any debit/check cards with a Visa or Mastercard logo.
Pricing & Promotions
We adhere to our vendor’s Minimum Advertised Price (MAP) policy. If we lower the price of an item, within 14 days of a purchase we will extend the difference to you as store credit. This excludes promotional discounts and EBay auctions. If one of our competitors drops their price within 7 days of a purchase, give us a call and we will credit the difference on the card used for the initial purchase. The price match is only available on an exact, in stock product with a visible internet price. Only valid on products sold by factory authorized internet dealers and not available on any coupons or individual discounts.
Viewing Orders
To view your order click on the "Log In" link on the top, right hand side of any page above our phone number. If you have not already, sign into your account. The user name is your email address. If you do not remember your password use the "Forgot Your Password" link below the account username and password fields.

If you have just placed an order and do not know your user name or password check your email. You will receive an email with this information once your order is placed. Once you are signed in there will be a “My Account” menu on the left hand side. Click on the "My Orders" link. You will see a list of your orders.
Updating Account Information
To update your account information click on the "My Account" link on the top, right hand side of any page above our phone number. If you have not already, sign into your account. The user name is your email address. If you do not remember your password use the Forgot Your Password link below the account username and password fields. Once you are signed in there will be a “My Account” menu on the left hand side. There you will be able to update shipping billing and other user information.