We are here for you throughout the whole process. Our goal is to make it as easy and painless as possible.
We offer Free Shipping on orders over $100 within the U.S + No Sales Tax
Ordering Process -
When you purchase an item from us you should receive an order confirmation. If you create an account with us your order will be saved for future references along with your address for any future orders.
If the item you purchased is on backorder that means that the item is not in stock with us currently so it will either be shipped directly to you from the manufacturer - assuming they have it in stock at that moment - or ship to us from the manufacturer then we will ship it to you right away.
We will always reach out to you to let you know what the steps will be if the item you order is on backorder.
Once the items in your order are shipped you will be emailed a tracking # where you can track the E.T.A.
We currently use UPS , USPS for shipping.
If you have any questions regarding shipping timing and pricing please reach out to us - email@example.com
If you are any questions about international shipping please reach out to us.
If products are in stock they will be shipped within 1-2 business days of receiving the order.
We are not responsible for any lost / stolen / damaged items during the shipping time. We are more than happy to help you resolve any issues that may come about during shipping.
Returns / Exchanges -
Here at Active Water Sports we believe our customers should have the best time possible on the water. That's why we offer our 30-day performance guarantee that ensures you 30 days to try your new toy*. If you don't love it, send it back and we will find a better fit for you or we can refund to the original payment method used.
*Performance guarantee covers only waterskis, boards and bindings. All other products have to be in original packaging / not used to be eligible for a refund.
For a return simply ship it back to us with the original packing slip in the box that way we can track down your order for a refund.
For an exchange you will need to reach out to us - firstname.lastname@example.org - so that we can get you what you need and work out any price differences if needed.
We follow the manufacturer's full warranty period. The time period does vary from brand to brand. In most cases the original warranty extends for a period of (1) one year from the date of purchase, and covers any defects in product.
We are happy to assist you in the warranty process just reach out to us. If you're unsure whether the issue is covered under warranty you should be able to find most warranty policies on the manufactures website. If not we can help!
Best Price Guarantee -
We will match any authorized dealers lowest price
* To qualify for price matching the item must be identical make, model, year, and item number, and must be in stock with other authorized dealer. Price matching excludes sale items and previously purchased products.
Free Shipping on orders over $100
No Sales Tax ever!
If you have any questions , comments, concerns reach out to us - email@example.com
Thank you for shopping with us for over 35 years!