FAQ
Shipping
Currently we only ship to the United States and Canada. Regardless of order value, shipping to Canada will incur additional shipping charges that will be added at checkout.
It depends on where you are. Orders processed out of our warehouse, rather than a manufacturers, will take 2-7 business days to arrive. Orders shipping from a manufacturer may take longer than 2-7 business days. Delivery details will be provided in your confirmation email.
ORDERS
Any request to change or cancel your order must be done before the item ships. We process orders as quickly as we can in order to get your package to you in a timely manner. If you are wanting to change or cancel your order, please reach out to us promptly via phone, email, or live chat.
If you believe you've received the wrong item please let us know immediately. We will issue you a return label and ship out the correct item as soon as possible.
Tracking numbers will be sent via the email used at checkout.
Not seeing the email? Reach out to us via phone, email, or live chat with your first and last name associated with your order and we will help track it down.
Returns/Exchanges
We accept returns up to 30 days after orders are placed. For an item to be eligible for a refund, the item must have tags on, be in original packaging, and unused.
We ask that the customer covers the return shipping cost. Once we receive the item you will be issued a full refund through your original form of payment.
Please send all returns back to the address below.
ActiveWake Returns
6719 S Macadam Ave.
Portland, OR 97219
Please include either your Order ID or the first and last name associated with your order somewhere inside the package so we can track down your order.
We accept exchanges up to 30 days after orders are placed. For an item to be eligible for an exchange, the item must have tags on, be in original packaging, and unused.
We ask that the customer covers the return shipping cost. Once we receive the item, we will ship out your new item at no additional charge.
If you are wanting to exchange an item please reach out to us via phone, email, or live chat and let us know what item you'd like to exchange for. Please note if the item is of greater or lesser value, you will be charged or refunded accordingly.
Product Status
If a product is showing "available on backorder" that means that we have no physical stock of that product in our warehouse or one of our store fronts. However, you are still able to purchase these items.
Often we will have the manufacturer ship the item directly to you. If the item is in stock at the manufacturer you may see no delays in shipping times. If the item is also out of stock at the manufacturer you will be emailed an approximate wait time.
If we are down to our last 1 or 2 in inventory, please allow for an additional day to process your order. This stock may be coming from one of our store fronts and require additional care in the packaging process.
Payments
We strive to make the ordering process as streamlined and easy as possible for our customers. This means we accept many forms of payment. Don't see your desired payment option listed below? Reach out to us and will do our best to accommodate.
Credit Cards
- Visa
- Mastercard
- Amex
- Discover
- Diners Club
Alternative Payment Methods
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Meta Pay
- Bancontact
- iDEAL
Yes, you can use a gift card at checkout. You'll see a box to apply your gift card code either on the top right hand side or the bottom of your screen depending on checking out on desktop or mobile.
Other
You can contact us through our contact page! We will be happy to assist you.
